{"id":12,"date":"2024-09-29T06:34:00","date_gmt":"2024-09-29T06:34:00","guid":{"rendered":"https:\/\/creartivitystudio.com\/store\/?page_id=12"},"modified":"2025-04-12T16:55:57","modified_gmt":"2025-04-12T11:25:57","slug":"shipping_and_delivery","status":"publish","type":"page","link":"https:\/\/creartivitystudio.com\/store\/shipping_and_delivery\/","title":{"rendered":"Shipping and Delivery"},"content":{"rendered":"<body><p>[et_pb_section fb_built=\u201d1\u2033 admin_label=\u201dHeader\u201d _builder_version=\u201d4.27.0\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#f4eee0\u2033 locked=\u201doff\u201d collapsed=\u201don\u201d global_colors_info=\u201d{}\u201d][et_pb_row custom_padding_last_edited=\u201don|desktop\u201d _builder_version=\u201d4.27.0\u2033 _module_preset=\u201ddefault\u201d custom_padding=\u201d0px||0px||false|false\u201d custom_padding_tablet=\u201d0px||0px||false|false\u201d custom_padding_phone=\u201d0px||0px||false|false\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.27.0\u2033 _module_preset=\u201ddefault\u201d custom_padding=\u201d||||false|false\u201d custom_padding_tablet=\u201d100px||||false|false\u201d custom_padding_phone=\u201d0px||||false|false\u201d custom_padding_last_edited=\u201don|desktop\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201dc7a8d229-5cb7-40eb-be6f-eed886db4349\u2033 text_font=\u201dOpen Sans||||||||\u201d text_text_color=\u201drgba(0,0,0,0.9)\u201d text_font_size=\u201d18px\u201d hover_enabled=\u201d0\u2033 text_font_size_phone=\u201d16px\u201d text_line_height_tablet=\u201d\u201d text_line_height_phone=\u201d1.6em\u201d text_line_height_last_edited=\u201don|phone\u201d global_colors_info=\u201d{}\u201d header_3_font_size_last_edited=\u201don|desktop\u201d header_3_font_size=\u201d18px\u201d sticky_enabled=\u201d0\u2033 header_3_font_size_tablet=\u201d18px\u201d header_3_font_size_phone=\u201d18px\u201d]<\/p>\n<p><strong>Shipping:<\/strong><\/p>\n<ul>\n<li>Our standard order processing time is <strong>3-5 working days<\/strong>.<\/li>\n<li>For urgent orders, feel free to contact us directly at <strong>+91 88794 34969<\/strong> or send us a DM on Instagram <a href=\"https:\/\/www.instagram.com\/creartivity_studio\/\" target=\"_blank\" rel=\"noopener\"><strong>@creartivity_studio<\/strong><\/a>.<\/li>\n<li>Please note that orders containing customized products take a little longer to create with love and care \u2013 these will be processed in <strong>7-8 working days<\/strong> as each piece is made to order.<\/li>\n<li>Working days exclude Sundays and Public Holidays \u2013 even we need a little break to create more magic! \ud83d\ude0a<\/li>\n<li>For bulk orders, we recommend getting in touch <strong>at least two weeks to one month (even better) in advance<\/strong> to ensure everything is perfect and on time.<\/li>\n<\/ul>\n<p><strong>Delivery:<\/strong><\/p>\n<ul>\n<li>Once your order is dispatched, you will receive tracking information with the expected delivery date via <strong>email\/SMS<\/strong>.<\/li>\n<li>Delivery time can vary between <strong>2-10 working days<\/strong>, depending on your location.<\/li>\n<li>We partner with reliable courier services like <strong>Delhivery, FedEx, BlueDart, EKart<\/strong>, and more to ensure your order arrives safely.<\/li>\n<li>Please note, we currently <strong>do not offer COD (Cash on Delivery)<\/strong> service. We only accept <strong>Pre-Paid orders<\/strong>.<\/li>\n<\/ul>\n<h3 data-start=\"127\" data-end=\"165\" class=\"\"><strong>Returns &amp; Cancellations Policy:<\/strong><\/h3>\n<ul data-start=\"167\" data-end=\"1322\">\n<li data-start=\"167\" data-end=\"356\" class=\"\">\n<p data-start=\"169\" data-end=\"194\" class=\"\"><strong data-start=\"169\" data-end=\"192\">Order Cancellation:<\/strong><\/p>\n<ul data-start=\"197\" data-end=\"356\">\n<li data-start=\"197\" data-end=\"283\" class=\"\">\n<p data-start=\"199\" data-end=\"283\" class=\"\">Orders <strong data-start=\"206\" data-end=\"229\">cannot be cancelled<\/strong> once they are packed or dispatched from our studio.<\/p>\n<\/li>\n<li data-start=\"286\" data-end=\"356\" class=\"\">\n<p data-start=\"288\" data-end=\"356\" class=\"\">Please ensure you double-check your order before confirming payment.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"358\" data-end=\"569\" class=\"\">\n<p data-start=\"360\" data-end=\"386\" class=\"\"><strong data-start=\"360\" data-end=\"384\">Returns Eligibility:<\/strong><\/p>\n<ul data-start=\"389\" data-end=\"569\">\n<li data-start=\"389\" data-end=\"479\" class=\"\">\n<p data-start=\"391\" data-end=\"479\" class=\"\">We accept returns <strong data-start=\"409\" data-end=\"476\">only in case of damaged or defective items received on delivery<\/strong>. A complete unboxing video is mandatory (from opening the outer packaging till the product is fully visible) to claim a return for damage\/defect. Send the unboxing video along with your <strong data-start=\"896\" data-end=\"908\">Order ID<\/strong> and <strong data-start=\"913\" data-end=\"921\">Name<\/strong> to us on <strong data-start=\"931\" data-end=\"960\">WhatsApp: +91 88794 34969<\/strong> within <strong data-start=\"968\" data-end=\"1005\">24 hours of receiving the product<\/strong>. Refund will be processed only after the returned product is received and inspected.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>For any additional queries or concerns, feel free to reach out \u2013 we\u2019re always happy to help!<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"<p>Shipping: Our standard order processing time is 3-5 working days. For urgent orders, feel free to contact us directly at +91 88794 34969 or send us a DM on Instagram @creartivity_studio. Please note that orders containing customized products take a little longer to create with love and care \u2013 these will be processed in 7-8 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<h2>Refunds<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Exchanges<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Gifts<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Shipping returns<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Need help?<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":5,"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":2596,"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/pages\/12\/revisions\/2596"}],"wp:attachment":[{"href":"https:\/\/creartivitystudio.com\/store\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}